Privacy Policy
Effective Date: July 15, 2025
Pearl Fever ("we", "us", or "our") is committed to respecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our services—including our websites, mobile applications, ordering platforms, loyalty programs, and other digital or physical interactions (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy. This policy forms part of and is incorporated into our [Terms of Service].
1. Updates to this Policy
We may update this Privacy Policy periodically. When changes are made, we will revise the "Effective Date" above and, where appropriate, provide additional notice (e.g., via email or in-app notification). Continued use of the Services after such changes constitutes your acceptance of the revised policy.
2. Information We Collect
a. Information You Provide to Us
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Postal address
- Payment information (processed securely via third-party providers)
- Purchase and order history
- Dietary preferences
- Survey responses, reviews, or feedback
- Information provided through social media, messaging, or chat interactions
b. Information Collected Automatically
When you use our Services, we may automatically collect information such as:
- Device type and browser information
- IP address
- Access times, pages viewed, and navigation patterns
- Geolocation data (if location services are enabled)
- Cookies and similar tracking technologies (see Section 7)
c. Information from Third Parties
If you sign in or interact through third-party platforms (e.g., Facebook, Google), we may receive profile information authorized by you, including your name, email, and public profile details, in accordance with that platform’s permissions and policies.
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To provide customer support and respond to inquiries
- To send important service-related notifications
- To improve the functionality, performance, and user experience of our Services
- To personalize offers, promotions, and user content
- To communicate with you about loyalty programs, promotions, and events (with your consent)
- To detect and prevent fraud and enhance the security of our Services
- To comply with legal and regulatory obligations
4. Disclosure of Information
We do not sell your personal information. We may disclose it in the following circumstances:
- Service Providers: To trusted third parties who perform services on our behalf (e.g., payment processors, analytics providers, delivery services)
- Franchise & Business Partners: To fulfill orders or provide Services through our franchise locations or restaurant partners
- Marketing Partners: Where legally permitted and with your consent, to assist in delivering targeted promotions
- Legal Requirements: If required to do so by law, subpoena, or other legal process
- Business Transactions: In connection with a merger, acquisition, financing, or sale of assets
All third parties are required to maintain the confidentiality and security of your information in accordance with this policy and applicable Canadian privacy laws.
5. Your Privacy Rights
Under applicable Canadian privacy laws (including PIPEDA), you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdraw Consent: Opt out of marketing communications at any time
- Deletion: Request deletion of your personal information, subject to legal or operational retention requirements
To exercise any of these rights, please contact us at info@pearlfever.ca .
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as otherwise required by law, regulation, or legitimate business need.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable key site functionalities (e.g., maintaining your login session)
- Analyze site usage and performance to improve Services
- Personalize content, recommendations, and promotions
You may adjust your browser settings to refuse or delete cookies; however, doing so may affect certain functionalities of the Services.
8. Marketing Communications
With your consent, we may send you promotional messages by email or text. You may opt out at any time by:
- Clicking the “unsubscribe” link in our emails
- Replying “STOP” to SMS messages
- Contacting us at info@pearlfever.ca
Please note: Transactional or service-related messages (e.g., order confirmations) will continue even if you opt out of promotional messages.
9. Security
We implement commercially reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is entirely secure. If you believe your information has been compromised, please contact us immediately at info@pearlfever.ca .
10. Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.
11. International Transfers and Data Storage
Some of our service providers may be located outside of Canada. As a result, your personal information may be transferred to and stored in jurisdictions that may have different data protection laws. Where required, we ensure appropriate safeguards are in place to protect your data in accordance with Canadian legal standards.
12. Third-Party Websites and Services
Our Services may include links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third-party platforms. We encourage you to read their privacy policies before providing any personal information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Email: info@pearlfever.ca